Banks need to use technology and data analytics to solve business challenges, such as understanding:
- Footfall behavior over the course of each day, week, month (staff utilization).
- Which areas of a bank are used most? (Floor utilization).
- Customer demographics: gender, age, etc.
- When queues are more likely to build.
By using advanced analytics, banks can measure peak times of the day and deploy additional staff as necessary to reduce wait times and queue length. The customer experience is improved, while the efficient use of resources is optimized.
Every angle can be covered in a branch office, from overviews of the waiting areas and ATM vestibule, via images over the tellers, recycling area and vault, to close-up face images at the entrance and exit.
3 reasons why adding Audio is a smart choice
Creates ambiance with great-sounding background music that can help during times when customers are waiting to be assisted.
Improves security at e.g. ATMs with event-triggered announcements and direct callouts.
Provides the ability to define different audio zones in each location and manage remotely multiple locations at any time.
